Social Software Evaluation, Selection, Implementation and Management

When talking about social technologies, we have to think beyond the large public social media platforms like LinkedIn, Twitter, Facebook, YouTube, etc. These platforms can be very valuable for certain types of external engagement, but for most organizations there’s much more value to be gained by leveraging social technologies internally, as well as in private workspaces with external stakeholders (e.g., suppliers, large customers, business partners). These technologies can be used to enhance just about every aspect of organizational functioning, including communication and collaboration, knowledge management, product development, project management, and business intelligence.

There are many platforms and other technology solutions available at relatively reasonable costs that organizations of all types and sizes can acquire to make their operations more digitally and socially sophisticated. Unfortunately, many organizations lack the internal skills and expertise to figure out how to select, implement, and manage the right solution for their needs.

We can help. We provide a strategic, integrated, holistic approach that helps clients select, design and implement the latest tools and technologies that will best meet their needs. Employing a governance and management emphasis that recognizes the importance of humans and human systems, we strive to create social software solutions that are flexible, pragmatic, and sustainable.

Services and Fees

Working with your internal team, as well as existing and prospective vendors and service providers, we can provide independent expert guidance and project management for all phases of a social systems project, including one, some, or all of the following:

  • Clarifying goals and objectives
  • Identifying and defining requirements
  • Identifying and evaluating alternative technology solutions
  • Designing and implementing the selected solution
  • Communication, training and change management
  • System governance and management

Our Social Software Evaluation, Selection, Implementation and Management services are customized for each client depending on their starting point, goals and objectives, and the availability and skill levels of both internal and external resources. If we have already provided Strategic and Tactical Guidance services, the outcomes of those efforts will serve as the starting point and will reduce the scope and length of the project.

Fees are usually specified as fixed rates based on the scope and complexity of the project. Retainers are also available for ongoing systems administration and/or advice and counsel. Travel reimbursement is expected for out-of-town engagements; however, most services can be provided remotely.

Clients who don’t need full social software project support may be interested in our Change Management and Communications services.

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