Effective Communication in the Digital Era

In the Digital Era we have more communication options than ever before, which creates countless challenges. Our tools – and the skills required to use them – used to be so simple. But even the most user-friendly digital tools require knowledge and skills that many of us have never been taught and haven’t had time to learn on our own. And traditional communication channels that we thought we had mastered now have new norms and expectations to reflect their revised roles. These SMART Resources provide guidance to enable people to enhance their tactics and skills using both new and more traditional communication channels.

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